NPS - Guest feedback that gives you real insights

Do you really want to understand what your guests think – and why they do (or don't) come back? With Guestrix and WaiterAid's NPS integration you get a whole new level of customer insight – tied directly to your day-to-day operating data.

Guestrix has now integrated WaiterAid's NPS feature directly into the platform – so you don't just see the NPS average, but also get access to graphs, trends and guest comments tied to each day's service. By showing the Net Promoter Score (NPS) in the same view as your financial KPIs, you get a tool that helps you understand both the result and the experience.

With our integration you can:

• See how NPS develops over time, per location or day
• Tie sales data together with guest feedback
• Spot service problems before they show up in the numbers

Why turn on NPS in WaiterAid?

Turning on NPS in WaiterAid is simple – but the value is big. You get:

• Direct feedback from guests after every visit
• An objective measure of how likely a guest is to recommend you
• The chance to act quickly on low NPS – before it affects revenue

NPS + financial KPIs = a better basis for decisions

Many restaurants track KPIs like average check, occupancy and labour cost. But those only measure what's happening – not why. By combining them with NPS you get a more complete basis for decisions:

Why is our average check going up? Maybe guests are happier with the menus?

Why have we lost bookings Monday to Wednesday? NPS can reveal patterns.

Which locations have the highest loyalty – and why?

Guest feedback that builds loyalty

Guestrix makes it easy to lift NPS up to management level and at the same time show it to the operations team on a daily basis. That means the feedback isn't just collected – it gets used. And in the end that leads to happier guests, better decisions and stronger finances.

Want to know more about how to turn on NPS in WaiterAid and visualise it in Guestrix? Get in touch and we'll help you get started!