Miss Voon runs three cities against one shared scorecard

The Miss Voon group runs well-loved Asian restaurants in Stockholm, Uppsala and Skellefteå, alongside its sister concepts Goma and India's. Running one concept across several cities raises a particular question: how do you know every location is measuring the same thing, the same way? The answer turned out to be Guestrix.

The same KPIs, whatever the city

When each restaurant sits on its own data, comparisons quickly become apples and oranges. Miss Voon wanted one shared truth: the same definitions, the same budget logic and the same tracking across the whole group.

In Guestrix the locations now sit in one shared comparison table, where the group can follow booked labour cost, food cost and other costs side by side. Budgets go in per location and roll up automatically at group level, so management sees both the whole and each individual restaurant.

A tool for the department heads

What mattered most was that the tracking should land with the people who actually run operations. So Guestrix was built around the group's department heads, focused on the operating result they can move, rather than reports that get stuck at head office.

With budgets in place, each location can follow outcome against target as it happens, and the group can see where a location stands out, for better or worse, and act in time.

Benchmarking within your own group

By comparing locations against each other, it becomes clear what drives the differences in profitability between cities and concepts. What used to take manual collation now happens continuously, so the whole group can learn from its best locations.